Context & Mission
Médecins Sans Frontières is an international, independent medical and humanitarian organization that provides care to populations in need, to people affected by natural or man-made disasters and to victims of armed conflicts, without discrimination and regardless of their race, religion, belief or political affiliation (MSF Charter).
The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers. The operations are implemented by around 40 field teams, 20 mission coordination teams and organizational units based in Africa, Middle East, Asia and Central America. The field operations are guided and supported by 4 Operational Desks, the Emergency Desk and other departments supporting operations, including the Information Systems Department (DSI).
2019 figures for MSF OCG: the field activity is covering 74 countries, for 72 humanitarian projects representing around 100 locations. The staff is composed with 6489 people on the field and 280 people in the Geneva HQ.
Providing the best medical care possible in its intervention contexts is a core ambition for MSF.
The digital transition, with new applications and connected tools, is accelerating, and then increases the need to have a more secure, resilient, scalable, liable, automated IT infrastructure connecting the MSF people to the information systems.
Thus, MSF OCG has launched, early 2020, a strategic program (Fiwi) in order to provide the best local IT infrastructure, and UpToDate workstations to its staff wherever they are in order to support those interventions and the field activity.
The legacy field IT infrastructure is basic, and the current workstations are running on win7.
To reach these objectives, the FiWi program will:
- Design the architecture and build the new infrastructure for our field locations
- Prepare and upgrade from windows7 to windows10 our field workstations
- Ensure the business continuity for all field applications and tools
- Redefine roles and responsibilities for the IS teams, with HR department
- Redefine the chain of support from local to central teams
- Define the supply for this generation of hardware (from sourcing to dispatch), with the Supply Chain team
- Define and respect the committed deployment roadmap for rollout in our field locations, with Log department
- Prepare and ensure the training for all concerned staff, with Learning & Development team
- Ensure the change management and the communication for the acceptance of actors at all levels, with Log department
Fiwi is a transformational program with a technical core but the new set up and skills for the different teams are strong stakes for the success of this program impacting all field users.
The change management and all related activities (communication, training, …) are keys for success.
Due to restrictive conditions for travelling in some countries, the deployment strategy and the deployment roadmap are a real challenge driving all other activities.
The program Fiwi is organized with 9 streams (and 9 streams leaders), under the transversal leadership of the program manager.
The program is under the co-sponsorship of the Information System Director and the Logistic & Supply Chain Director.
This position is attached to the IS Department management. The program has been launched beginning of 2020, and now the architecture and build are under validation.
- Ensures program Fiwi meets the needs of MSF-OCG
- Ensures the program’s objectives are achieved within the scope, budget (4Mchf) and planning (from 2020 to 2022) committed upon
- Develops and maintains a team spirit for the various actors concerned
- Ensures full coordination between streams
- Orchestrates and coordinates the various actors (work groups, parallel projects, partners and external providers, etc.)
- Ensures all deliverables are produced (components, documentation, etc.)
- Ensures the right communication is provided to the right actors
- Defines and implements project management methods and tools
- Manages the risks
- Provides program’s dashboard
- Prepares all materials for and assists the Program Sponsors in reporting to the Steering Committee.
- Ensures full compliance with the Project Management Office (PMO) and IS department methodologies, tools and standards
- Advanced degree in Project Management, ideally with orientation in IT infrastructure and/or Information Systems
- Advanced degree in IT/information systems or related field with longstanding experience in project management
- Project management certification (PMP, Prince2, Hermes) or recognized project management curriculum
- Min 5 years of work experience as a project or program manager in IT area
- Experience in managing multidisciplinary teams and implementing field IT infrastructure is a strong asset
- Experience in an international environment and dealing with different humanitarian actors
- Experience at MSF Field is a strong asset
- Excellent overall understanding of IT infrastructure and workstations (Microsoft environment, Fortinet)
- Management of projects having strong IT components
- Outstanding analysis and synthesis skills
- Knowledge of various business areas
- Capacity to lead internal and external project teams and actors
- Fluent in French and English
- Ability to manage and coordinate numerous stakeholders, including people not under one’s direct supervision
- Ability to manage and coordinate internal as well as external stakeholders, members of the working groups as well as steering committee members
- Strong capacity to manage expectations
- Outstanding capacity to commit and deliver
- Excellent communication skills
- Very strong oral and written presentation skills
- Autonomous and very well organized
- Charismatic and capacity to convince and to negotiate
- Excellent team player / team leader
- Quality and results orientated
- Flexible (able to plan and adapt the plan if needed in respecting the goals)
- Pro-active in all circumstances
- Committed to MSF Values
Terms of Employment
- Fixed-term contract (24 months), 80%-100%
- Based in Geneva
- Potential travels to the field missions to monitor the roll out and proper functioning
- Starting date : September 2020
- Gross annual salary: CHF 106’140.- to CHF 121’080.- (salary commensurate with experience and internal salary grid)
How to apply
Candidates submit their application following the requirements: CV 2 p. max. – letter of motivation 1p. max. – in French or in English.
Closing date for application is 31 August 2020.
The applications will be treated confidentially.
Only short-listed candidates will be contacted.