Engagement Lead / Service Delivery Manager
Quality Assurance and Engineering
Location: Zürich, Switzerland
Type: permanent role, 100%
We are looking for an Engagement Lead / Service Delivery Manager for our project at a leading Global Bank based out of Switzerland.
The ideal candidate has excellent delivery management skills combined with client management and operational skills with experience in the financial services, banking domain.
In this role you will work with cross functional streams in client and Cognizant’s landscape and your responsibilities will involve driving Quality Assurance and Agile transformation aligned to our client’s objectives.
Required skills and experience:
- Strong knowledge about the IT Development Life cycle, Testing, Automation, DevOps and Continuous Integration/Delivery
- Strong leadership skills
- Strong presentation skills
- Strong English skills (Level C1) and native German (Level C2)
- Ability to work in Global Delivery Models (across regions e.g. India, APAC, US)
- Degree in Information Technology (Bachelor, Master or equivalent knowledge)
- Co-leading a team of 170+ associates at client side
- Assuring a smooth service delivery, tracking KPIs and managing escalations
- Business Development and client relationship management
- Assuring that the defined test strategy is executed properly
- Helping to transform current engagement to new technologies and trends like Devops, Continuous Integration and Automation
- Creating and managing revenue estimates and margin estimates on a monthly basis
- Help to prepare, present and sell latest technology trends to clients and prospects
- Help to educate application developer apprentices
Our typical recruitment process involves 3-4 phone/video/face to face interviews (technical and business related topics).
To apply for this position please send your CV in English to Maryia: email@example.com If you have any questions before you apply, drop me a message at https://www.linkedin.com/in/maryiakarachun/
Interested in how is it to work for Cognizant? Please visit our career site to find out more about the company: https://careers.cognizant.com/global/en