Provides complex order entry management and order tracking and follow up for customer. Responsibilities include entering more complex order types in 11i, (i.e. export orders, sample orders, returns orders, etc.), based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other SW/ Valspar commitments. Prepared to respond to more complex customer questions and manages related to it problem solving.
To supply the ordered goods on time in the right quantity, with the correct price at the right customer end destination
To keep and commit to supply agreements with our customers
To set up and provide error free documentation to internal and external customers
To meet or exceed functional team and personal objectives
Customers know their CSR as competent working partner
Deals and interacts with customers from receipt of the order to submission of the invoice
To offer customers an intensive and individual high quality service
To ensure that customers remain loyal to our company
To comply with working and quality targets set by direct line supervisor
To maintain an overview of the progress of customer orders
To be aware of customers requirements and ensure that these are fulfilled
To process orders for the following SW/Valspar sales areas / Key customers: SW/Valspar Intercompany business USA, South America, Asia, Europe, Samples & Raw Material Management
To assess delivery programs and individual orders and record these as orders in consideration of available production deadlines and delivery conditions based on instructions issued by Sales & Marketing Department
To organize logistics activity based on delivery terms of the customer, provide export documentation depending on country of destination and customers requirements
Transmit shipping details to carrier to ensure on time pick up and on time delivery at customer end destination
To monitor deadlines until goods are received by the customers
To draw up customer invoice ensuring right quantity and correct price are applied
Back order Management – act proactive towards customers
Process claims associated with orders, returns, etc.
Dispatch of customer samples
Maintain intensive contact with customers so as to be aware and understand their requirements, suggestions, etc.
Perform additional duties as per local supervisor instructions
Maintain a proper and structured filing system
Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy
Equal Opportunity :
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.
We are committed to positively promoting equality of opportunity in all aspects of employment. All applicants will be considered for employment on the basis of the job requirements and the individual’s ability and merits in meeting the requirements.
Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.
Who we are
At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.